Return Policy
Return Policy
We offer a 14-day return window, giving you 14 days from the date of receiving your order to request a return.
To qualify for a return, your item must be in its original, unworn, and unused condition, with tags still attached and in its original packaging. Please ensure you have the receipt or proof of purchase available.
How to Start a Return:
- Log into your account.
- Use our self-return service by selecting the eligible item(s) you wish to return.
- A flat return shipping fee of £2 will apply.
If you have any questions or need assistance with returns, feel free to reach out to us at:
customerservice@minuspargolf.com
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. If required to return due to defect, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Exceptions / non-returnable items/exclusions
Unfortunately, we cannot accept returns on Clearance items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.